Laki Hotel and Spa (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lakihotelspa.com. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information from you when you visit our website, make a reservation, or use our services. The types of data we may collect include:
- Personal Identification Information: Name, email address, phone number, postal address, and other identifying information you provide when making a reservation, subscribing to newsletters, or filling out forms.
- Payment Information: Payment details such as credit card numbers are collected securely during the booking process.
- Usage Data: Information about your interactions with our website, including pages viewed, links clicked, IP address, browser type, device type, and time of visit.
2. How We Use Your Information
We use the collected information for the following purposes:
- Reservations and Service Management: To process and manage reservations, room bookings, and other hotel services.
- Communication: To send booking confirmations, respond to inquiries, and provide customer support.
- Marketing: To send promotional offers, newsletters, and updates, but only if you have opted to receive them.
- Analytics: To improve the performance, functionality, and security of our website by analyzing how visitors interact with it.
3. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors that help us with payment processing, email services, and other operational functions.
- Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, or governmental requests, or to protect our rights and safety or that of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to:
- Understand website usage and improve user experience.
- Deliver relevant advertisements and promotions.
- Maintain security and prevent fraudulent activity.
You can control the use of cookies through your browser settings, but disabling cookies may limit your access to certain features of the website.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no transmission over the internet or electronic storage system is completely secure, so we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Request correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data where applicable.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at lakihotelspa@t.mk.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Laki Hotel and Spa
St. Stefan BB, Ohrid Macedonia
Email: lakihotelspa@t.mk
Phone: +389 46 203 333